Maha Montessori’s Response:

From Silvana Lezama’s review

“We were very impressed by the curriculum. We quickly noticed our daughter’s language skills develop. She learned numbers, shapes, continents, and practical life skills at Maha Montessori. The teachers there are incredibly attentive and dedicated to the children. I’m especially grateful for my daughter’s primary teacher, who greeted her every morning. “

From Henry D’Ambrosio’s review:

“..We were very impressed by the curriculum, the kindness of the teachers, and the presentation of the school.” “..my daughter learned a lot at Maha.” “I always believed my daughter was safe.”. In the below 5 stars review posted on April 27, 2023, Mr. Henry D’Ambrosio specifically stressed that they have seen “tremendous growth in her social and cognitive development and that the dedicated teachers and the curriculum have impacted her social development, her early education and her interest and curiosity of the world around her”. The staff and director of Maha Montessori didn’t ask Mr. D’Ambrosio to mention these areas of development, nor they chose his words for him, these are his words. These areas are the very same areas he later, in his 1-star review posted in August 2023, said that they were negatively impacted. What can’t help but to wonder, which is it? And is he a person who doesn’t mind misleading the readers and doesn’t mind changing his feedback to the readers whenever it suits him? Does he not feel any moral obligation toward the readers, the pubkic, and the customers to provide truthful feedback?

From Tabitha Zakarian’s review:

“I’ve enrolled my 18-month-old in May 2022. Before enrolling, I’d done an intense amount of research about Maria Montessori and was always fascinated by the educational approach that emphasizes self-directed learning, hands-on activities, and individualized It’s designed to foster a child’s natural curiosity and encourage them to explore and learn at their own pace. The first couple of months were fine; the director was always engaged and told me my son was doing a great job. Sadly, this didn’t last. I received a message from Mrs. Alali asking to speak about my son’s progress report. She told me she’s concerned about my two-year-old’s behavior issues, that he is delayed compared to other children his age, and that I should talk with his pediatrician for any advice.”

Not sure what Ms. Zakarian meant here? As most parents would appreciate a director who feels responsibility toward the child and concern. Would Ms. Zakarian rather the director not to be concerned for the child’s progress and development? Not to report to the parents when the child is delayed compared to other children?

Representation vs Actual Representation:

Recent research shows that almost all disgruntled customers post negative reviews, but only less than half of happy customers post positive reviews. This behavior is rooted in human nature: We tend to express anger less than we express gratitude because expressing anger is something we need, whereas expressing gratitude is something the other person needs or deserves. We respond to our need more than we respond to others need and our feeling that we should be fair to them and thank them for their service. In another word, when a business receives 5 negative reviews and 5 positive reviews, this corresponds to 5 unhappy customers and 10 happy customers, because only half of happy customers feel obligated to post positive reviews. Example, since its opening in 2018, Maha Montessori served more than 70 families, during it we received 35 positives 5-stars reviews and 5 negative reviews (4 of which are by Silvana’s group comprised of 2 families only). According to the aforementioned research, this represents 3 unhappy customers and more than 67 happy customers.

Over Representation through Family and Friends:

One of the challenging tasks for Yelp, Google, and other review sites is that although their algorithms continue to evolve every day, they continue to fail to account for family and friend influence. For instance, under 1) The Customers Subject of the reviews section above, you can see that the total actual customers is 2 families (two children) only. However, one of the families used the account of both parents plus a friend account to falsely show that they are 4 customers in total. We anticipate this family to continue trying to recruit other friends and family members to their mission to deceive Yelp and the customers into thinking they are different customers. Unfortunately, Yelp considers this a gray area and technology has not evolved enough to correct for it.

The Issue of Recommended and Not-Recommended Reviews (Yelp only):

Toward the bottom of the school page on Yelp, there is a section for Not-Recommended reviews. Many genuine and authentic reviews by real customers end up in this area and are discounted from the total stars rating. (Screenshot below)

The Yelp Elites program and the issue with Child-Care and Preschools:

The reviews of regular customers who have limited time to write a review on Yelp are voted down to the Not Recommended area, and the reviews of those who write reviews regularly are voted up and remain permanently. After posting tens and tens (or hundreds) of reviews, a Yelper can be voted into the Yelp Elites community and an Elite badge appears next to his/her name on Yelp. While this practice and writing so much may be possible for customers are have that amount of time, it is nearly impossible for parents and working families to have so much free time to write so many reviews. And while one can write 10 or 20 reviews per year about the restaurants he or she dined in, a child-care or a preschool is not something you check-in and try in one day and then you write a review. It takes years to get to the point where you have a reason to write a review if any. Realizing the impact of reviews and knowing the above about the Yelp programs made some businesses opt to admitting families with strong Yelp accounts, if not Elite accounts, which unfairly disadvantages working families and busy parents who didn’t invest so much time in writing reviews on Yelp. Would it be fair if someone else’s child gets selected for admission and your child is denied a spot, simply because the other child’s parents have a stronger account on Yelp?

The Issue of Recency:

When a customer checks out a restaurant and write about their food, it is important that they write as soon as possible before they forget the details. However, when a customer writes about their experience attending a school, majority of the time, they are writing about what happened most recently, last week or last month. Or if they want to be fair, they write 10% about their overall experience and 90% about what happened most recently. Either because it is too hard to remember and account for everything that happened over the months and years or because what happened recently is the very reason why they decided to write a review. This makes a review system an unfair system for long term services like schools and child-care. For instance, the reviewers above wrote their reviews to describe what happened to them in the last month of their term with Maha Montessori. They wrote one sentence or two about their overall positive experiences and dedicated more than 90% of the review to write about what happened most recently. Take for example the number of hours and days their child was in care compared to the number of negative interactions with the school director that caused them to write these reviews: Our attendance record shows that Rey spent a total of 1,751 hours in-care at Maha Montessori. That is a total 219 business days at Maha Montessori. The reviewers recount 2-3 negative interactions with the school director over the course of 219 days. Clearly this represents 3 out of 219 days. To say that these occurrences is a fair representation of all the 219 days and to say that it took the family 219 days, a total of one thousand seven hundred and fifty-one hours of Rey being in Maha Montessori to identify alleged red flags is a clear falsification and misrepresentation of their actual experience at Maha Montessori.

We proud ourselves with the families in Maha Montessori, from renowned professionals, actors, doctors, engineers, executives, business owners, attorneys, to successful entrepreneur, producers, university professors, investors, managers and more. More than 90% of our school community are families who are happy with our services and program and care more about the care, attention and education their children are getting here at Maha Montessori than what is being posted online by one or two disgruntled customers whom the school have exhausted all possible means and ways to make it work for them.

At Maha Montessori, we do our best to enroll families who are reasonable and serious about their child’s education and wellbeing. We do our best to learn about the family’s parenting style, expectations, and needs, beforehand so we may advise them if our program is a good fit for them or not. More than 95% of the time, we get it right; 5% of the time, it doesn’t work, and we end up having to revisit the fitness issue with the family during the school year. This often results in a disgruntled parents leaving Maha Montessori, then heading immediately to Yelp or Google to post a negative review. On a few occasions, disgruntled parents go as far trying to persuade other parents to leave as well, and then trying to get them to write negative reviews as well, in a continuous and premeditated intent to harm the school and its 5-stars rating and reputation regardless of the cost to his/her own child, to the other families, and to the other children who are taken from one school to another simply because one family influenced another for their own personal gain and vendetta. In this case, Ms. Silvana Lezama is that disgruntled parent who because the school refusal to agree to her ask, launched a defamation campaign against the school both online and by directly speaking to families enrolled in Maha Montessori.

One of the successful programs that Maha Montessori school offers is the Toilet-Training program, the school’s success rate in this program is 100%. Silvana and Henry asked the school to enroll Rey in the program. Initially, we informed them that she is not ready and will let them know when she is ready, and that once she starts in this program, the parents must supply a specific number of change of clothes and underwear for their child since she will not have her diapers pn. We reminded the parents that the first three to four weeks are key to the success of the program, and that they are the hardest as well. We also reminded them that we will provide them clear instructions to follow at home and we expect them to do their part too and that there is no going back once she starts in this program as going back will confuse the child and delay her development and progress. They still insisted to have her start Toilet-Training that month to help them cut the expenses. The school obliged and Rey was enrolled in this program. Given that the child was not ready for this program, the teachers worked doubly hard to make it work for her and through their hard work and close supervision and dedication for the 3 weeks, Rey made progress and was exhibiting awareness and started gaining control over her #1 and #2. Suddenly, Rey Parents asked us to end the program because they are tired of laundry and that they will start sending her to school with pull-ups. Seeing the progress Rey made and in order not to confuse the child, the director refused to end the program for Rey and reminded the parents of what they agreed to before starting Rey in this program and that they cannot disrupt her progress in this manner and end it at will. So, in order to sabotage the program and force the school to end it for Rey, they asked the teachers to give them back all the supplies, child undies, and change of clothes they had provided the school at the beginning of Rey’s starting this program, and they never returned them back the next Monday. The director met with them about this behavior. A few days following the meeting, Ms, Lezama deleted her 5 stars review, then had her family associate, Cata B. (Philadelphia) post a one-star review. The school director called the family and notified them that these actions and behaviors are not compatible with continued enrollment in Maha Montessori and that the school will have to terminate this enrollment per our policy. They denied the correlation said that the review was deleted because Silvana was applying for a job and had to delete all her Yelp account and that Henry who doesn’t have an account on Yelp will post a positive review on Yelp. She added that she cannot check-in on Yelp at Maha Montessori (A feature on the Yelp app) because she doesn’t want her mother (Rey’s grandmother) to know where she goes and where Rey is least, she (Rey’s grandmother) does something to her or Rey. The director listened as this family continued to come up with things that they didn’t have to come up with had they simply did their part in supporting Rey in her toilet-training progress. The fact that they continued to fail in realizing that all of this is not about a review, it is about their behavior and their actions leading to Rey’s removal from the Toilet-Training program. After transferring Rey to another school and subsequently writing a negative review herself, she had her husband Henry D’Ambrosio do the same, and then convincing Tabitha Zakarian to write a third negative review. Since then, Ms. Lezama continued to ask more and more parents to leave, write negative reviews, and she made sure to attend every parent gathering, birthday party, or playdate just so as not to miss the opportunity to speak to more and more parents and try to get them to follow her demand and need for retribution. She has been restlessly campaigning against Maha Montessori and trying and failing to convince others to leave as a form of confirmation that by leaving she made the right choice.

We apologize to our school current customers and future ones for her behavior, both online and in their parties and family gatherings. if anything, customers like her make us consider making our selection criteria more stringent so that our school community, family gathering, and personal contact info are not exploited in this manner by a disgruntled parent who is not willing to let go and let her child be.

The reviewer started describing our no visitation policy and referring to the California’s parent rights. During the period when this parent expressed interest in entering the school while the children are in care, our COVID policy was still in effect and whereas other institutions voluntarily decided to discontinue their COVID prevention measures and not to continue following the Department of Public Health guidelines, our school continued to follow them as our priority has and always been the safety and wellness of the children in-care. Every day a child misses going to school due to sickness is a lost opportunity for the child to learn new things, develop socially and emotionally. We are working on and have already started resuming some, but not all, of our pre-COVID programs as Mommy the Teacher, The School Mom, Helping Dads and other activities where parents enjoy being with their children to present, assist, and volunteer in the school.

Are reviews important for business? Responsible business owners care about their business image, their customers, their reputation, and about their customers’ feedback and what is being said about them in the community and online. It is for this reason, when we order school furniture, school supplies, or food item for the school menu, we read the reviews other customers wrote about these products and we avoid products reviewed lower than 5 stars. We avoid them because their reviews tell us that the manufacturer of the product doesn’t care about their products’ reputation and their customers’ feedback. Whereas the director job is to ensure that both the teachers and the children are having the best experience at Maha Montessori, it is also her job to ensure the school’s Montessori. In their review, Silvana Lezama and husband Henry D’Ambrosio try to mislead the reader to think that out of the blue, the family was accused of writing a negative review. Whereas we highly value our school’s reputation, both within our community and online, we do not take such step of speaking to a family about a matter of this sort lightly. However, this family left us no option as it is against our school culture, values and expectations to engage in deceptive and disruptive behavior in this manner. We make it clear that the engagement between the school and the family is voluntary for both, and a family who is unhappy with our services, may choose to end their child’s enrollment with our school, no questions asked. What Ms. Lezama failed to inform the reader about is that within the span of one year, we had to schedule 17 meetings with her and her husband, Henry D’Ambrosio to try to work with them and make it work for the sake of Rey. The review issue was a minor issue compared the multitude of issues we had to address leading to that point. When the family asked to start their child in our toilet training program which is one of the most successful programs in Maha Montessori helping transition children from the diapers to being toilet independent., we informed the family that the child is not ready yet. They insisted. So we started her in the program. The program requires significant preparations and full attention and effort from the teachers throughout the day as every #1 and #2 counts and is recorded in our log as we customize our program schedule to the child’s needs to go and normal times of the day he or she normally goes. And it requires the parents to do their part when the child is home. After the school and the teachers invested over 3 weeks of toilet-training work with Rey, rather than continuing to support their child in the progress she was making, the parents asked the school to give them a break and start over after a few weeks break because they are simply too busy. Upon the school’s refusal to terminate the program for Rey so that she does not lose the progress she made, the parents took steps to deprive Rey from having the necessary supplies with the school to continue in this program and we the director meet with them regarding this issue and the actions they took, they removed their 5 stars review on Yelp (screenshot below), and then out of the blue, a negative review from someone by the name Cata B. appeared on our page describing our curriculum and program as strict and rigid.

We assumed it was simply a coincidence but wanted to know which of our customer wrote it so we may address their concerns. What made it not an easy task for us to tell which of our customers that is, is that the review was written by someone who goes by Cata B. on yelp and per Yelp, the reviewer is from another state (Philadelphia to be specific). We asked Yelp to look into it and we also asked an expert in Yelp to look into as well. It was to our shock and surprise when we received a report back establishing the association with Silvana Lezama, the report included addresses and other info, which we didn’t ask for. To learn that someone can go that far while at the same keep praising the school via messages and otherwise has simply made it clear the relationship between the family and the school is not a healthy relationship for that it would be better for the child if she is transferred to a school where the parents can hopefully have a better and more productive relationship with. Neither the director, nor the teachers, wanted Rey to leave Maha Montessori. She was adored and loved by all her teachers and admin staff and she grew so much here. When faced with this information, the family denied any relation to the review. One of the teachers proposed if the family were re-post their original positive review, Ms. Lezama alleged that she is not able to because her Yelp account was deleted because she was applying for a job and that she is not able to check-in on Yelp because she doesn’t want her mother to find out where Rey goes for school. Her husband, Mr. Henry D’Ambrosio wrote a positive review on her behalf. At this point, it was clear and obvious that it would be best for the family to consider looking into transferring the child to another school where they can start afresh and consider being more honest in their relationship and approach with the school.

Our school environment is comprised of 3 indoors areas/classes (Main class where circle time, arts and craft, language, and math are taught, Science and Sensorial area, and Practical life and lunch area) and 2 outdoor play areas, upper playground, and lower playground which 4 times the size of our upper playground. Our environment is structured and orderly, but the activities are optional, and we go by whatever the child chooses. if a child is interested in participating in circle time, which happens, the child is given the option to choose activities from the science and sensorial area, the practical life area, or to watch the circle time by sitting on any available chair or sitting on the circle time rug. At no point a child is asked or forced to sit on a specific chair or as a penalty for not participating in circle time.

When Rey’s family brought to the director’s attention that Rey mentioned “Time-out”, the school administration investigated it and couldn’t verify the source of the term or where the child picked it up from. However, children now adays are exposed to various contents and terms, whether at home, online, or from watching TV, and at times when a child introduces a new word or term to the other children, whether heard from TV, Youtube, or other sources, it goes viral amongst the children very quick. At no point of Maha Montessori’s history since it was founded that a time-out chair was used as a form of response to a child’s action or desire to play or explore different areas of the school. All sorts of punishments are prohibited by policy in Maha Montessori, and we are known amongst other schools of setting a very high standard for our teachers in terms of their commitment to kindness and care for the children at all times.

Let’s be clear: Expressing love toward the child in hugs or receiving hugs from the child when they need it is important in the child’s emotional and social development and gives makes them feel loved and acknowledged. Also, it is something that happens everyday in Maha Montessori and our teachers love their children so much and give the hugs all the time and every time they need it. However, it is important to be mindful that it is the school director’s role to ensure that ALL children are receiving attention and affection from their teachers and that these expressions are not happening in a manner that stands in the way of the child’s social and emotional development or the child’s perception of how he/she should feel toward their parents vs. how he/she should feel toward their teachers. The Montessori environment and method teaches the children kindness to each other and to adults and respect the other person’s feelings and comfort. It prepares them to understand the world and their social and emotional relationship to others including their classmates, teachers, and parents. Love is an emotional attachment and a feeling, on the other hand hugging is a form of expression of that emotion. We help the children recognize the difference between acknowledging their feelings and expressing them. We also teach the children how to express them in a manner that doesn’t make others uncomfortable or confused. We live a diverse community and it’s important that children are prepared in a manner that helps them safely navigate their feelings and the feeling of others, have it their classmates, teachers, or parents. The example that Mr. D’Ambrosio brings as his single and ultimate evidence that this Rey’s “Social and emotional characteristics were not being acknowledged or celebrated.” is simply a demand to force his understanding of the meaning of acknowledging a child’s characteristics on others. Children in our school come from different cultures and backgrounds. Where one family raised their child to hug other children, other families of different culture raise their children to respect others’ space and body and not to approach it without permission. Not all children feel comfortable when hugged by other children. At times, children complained to their teachers and parents when a child hugged them for a reason or not. We received similar concerns from parents as well. Moreover, in the Montessori environment we emphasize the importance of feelings and associations that are important to the child’s growth and development; love your parent and respect your teacher. While we do give and receive hugs from the children, we train the teachers to provide equal love, attention, and care to all children. Hugging one child might hurt the feelings of other children who are not receiving the same hug in that moment, and we are mindful of that. teachers who do not show the same love and affection toward all children in the same manner are instructed to reflect on their approach to only show affection if they are capable of showing to all children in the same manner. We ensure the teachers adhere to the school’s expectations in that we do not have a favorite child, all the children are our favorites. Mr. D’Ambroio’s failure to understand all that goes into why we try our best to pay attention to all the little details that he is missing and kept missing despite 17 meetings and conference calls represents the very real issue. Rey is and was always fine and happy, it was the parents who demanded that the school follows their way.

Mr. D’Ambrosio then states that every time they inquired about their child’s progress report, that their requests were unwelcomed and felt that they were being done a favor. All our families receive 3-4 progress reports throughout the year. These reports are run in March, June, September and December/January. This information is shared with the parents at the time of their tour, at the time of their enrollment, and again each and every time the reports are sent, the information is included in our email. What Mr. Ambrosio refers to is his request for progress report in a format other than the format other parents received. Over the span of 17 conference calls and zoom meetings, progress was covered as well, yet he kept asking for daily reports and at will reports whenever he desires and needs, a service not currently offered at Maha Montessori.

When a child is enrolled in our Toilet-Training program to become toilet-independent, we inform the parents of what they need to do at home, and we guarantee that we do our part to the letter 100% all the time. The teachers maintain the schedule and activity log for each child enrolled in the toilet-training program according to their stage in this program and they provide multiple updates throughout the day on the app used by the school for activity tracking and attendance, Brightwheel. During the program, we inform the parents to expect us to ask questions when needed regarding whether or not they are following the school recommendation while at home. During the toilet-training, children are expected naturally to have #1 or #2 accidents in their underwear as they start getting use to the absence of diapers and the feeling of wetness in these areas. What was not expected is the amount of questions and requests for details the teacher kept receiving from Mr. D’Ambrosio about each of these #1 and #2 accidents. While our teachers are keen on documenting through the App these activities and occurrences in addition to other updates as nap, snack, art, craft, playtime, etc. they should not be expected to sit behind keyboards all the time to describe #1 and #2 accidents in extensive details just to satisfy Mr. D’Ambrosio’s curiosity. As a parent, Mr. D’Ambrosio should understand that every moment the teacher spends reading or responding to his messages, is a moment the teacher’s attention is diverted from the child to a message on a screen. At Maha Montessori, the teacher’s attention to the children matters and we expect our teachers to have their undivided attention all the time to the child.

Maha Montessori LLC stands behind the director in her tireless work on upkeeping the school’s image and reputation. It is her job and role to ensure that the curriculum is followed (Otherwise we will be one of the Montessori-by-name-only type of school). Additionally, the director job is to address the issues, ensure compliance, promote the school’s reputation, and take the hard decision when needed. It is not the director job to focus on being popular, herself, or accepted by the parents. If Mr. Alali’s priority is money she wouldn’t have took the important step of calling for a meeting with the family knowing that confronting parents with these issues may in fact result in the child being withdrawn from the school and a negative review be posted online. Matter of fact, in February 2023, she alerted the board of the specific parents who will likely post negative reviews and transfer to other schools and that it is a risk that has to be taken given that the school have exhausted all possible means to make it work for them.

As the reader can imagine, not all families and not all parents are the same. Whereas the majority of our enrolled families and parents come prepared and available to support their child as he or she transitions from home-setting to childcare setting and preschool, some come unprepared; others come at a point where marriage counseling or parenting counseling is recommended, and in a few cases, parents arrive to this part of their family life at a point when the parents themselves need and require more attention than their child’s need, forgetting that our staff and director are trained in Early Childhood Education, not in early adulthood education. Our administrative staff and talented teachers should neither be expected to be expert in navigating complicated relationship with parents nor should they be expected to adjust our ways of communication and approach based on specific personality of each parent. Both the school director and the teachers try their best to help make it work for the family and help the family go through this period safely and successfully without affecting the child’s enrollment with the school or the child’s future. This effort does not always succeed, especially when the parent’s fail to see that the child is fine and is happy and making progress, developing, learning, and meeting or exceeding his/her milestones, and it is the parents who need to adjust their parenting approach.

It is rather strange how someone is convinced that communication from the school is non-existent, yet he/she decides to stay with the school for more than a year. It is written in the school policy that the first two months is the trial period so the parents and the school can decide if the school is a good fit for the child and the family or not. If communication was non-existent, shouldn’t it represent a reason for leaving the school during the trial period. Moreover, our record shows that the school exchanged a total of 435 messages, 7 emails, and 15 calls or conferences with Tabitha Zakarian, in addition to daily in-person interactions with the director or the teachers since May 2023.

Additionally, what Ms. Lezama failed to inform the reader about is that within the span of one year, we had to schedule 17 meetings with her and her husband, Henry D’Ambrosio to try to work with them and make it work for the sake of Rey. We trust that the reader can see through this review and recognize that it takes a lot of trying and at least 17 meetings and conference calls to get to a point where the school determines that although the child is happy and has been learning and surrounded by caring and dedicated teachers, the parents have failed to maintain a healthy and honest relationship with the school.

The school staff and administration are Mandated Reporters when it comes to issues of child negligence. The school policy and mandate is that when we see something, we say something. Our first contact is the parents. Upon notifying the family of the behavioral issues the staff noticed, the family acknowledged that there a family history of this condition. The school director advised the family to seek behavioral specialist’s opinion. The school expectation is that the family will seek what is better for the child and consult with a behavioral specialist. Rather, the family sought to clear the child back to school without consulting with a behavioral specialist and stated without submitting a Dr. note that the child was seen by a pediatrician, who based on the mother’s account, said that whereas the child might be within the spectrum of the condition, he is otherwise fine. The school’s priority is the wellbeing of the child not the tuition. For this reason, we had to face the hard option of informing the parents that the child will be benefit from a specialized program not from our program. We are cognizant and aware that telling a parent this might end up with a negative review, but our priority is the child’s wellbeing regardless of the cost to our business.

In the conclusion of his review, Mr. D’Ambrosio, and in a blatant and insensitive stereotypical statement, describes parents who have been with Maha Montessori, who chose to stay in Maha Montessori, and those who will choose Maha Montessori despite his review, as “Traditional.” and not as up-to-date as him in today’s understanding of childhood development. Here, Mr. D’Ambrosio, who is specializes in audio engineering and music production, describes the school director and the parents who choose her school as traditional. He goes as far as calling “ignorant in today’s understanding of childhood development” a professional female director, a director who spent 20 years in education, holds master’s degree in education, and a MACTE-Certified Montessorian who single-handedly started Maha Montessori 5 years ago and built one of the best programs and best team of teachers and service in the area. This, in itself, speaks volume of Mr. D’Ambrosio’s standard for reference, evidence-based approach, and respect and appreciation for other people’s domain and area of expertise, and working women. It demonstrates a lack of regards, respect, and appreciation for those who specialize in early childhood education who do not share his views and understanding.

In this age and time, when the value of Early Childhood Education in preparing children for a competitive elementary experience has already been established and proven by science and research and more than 100 years of experience, to still see parents correlate the number of hugs the child gets at school with the quality of education and care and experience their child is getting at school is unfortunately something the child, and the child only, will pay for growing up for no fault of him/her. For this reason, we want to remind parents: Choose for your child’s present and future, don’t choose for yourself.

The review states that she witnessed multiple instances of neglect and disorganization, not only she fails to list examples of these MULTIPE instances, what she stated in her messages below (See heading#8 below) is to the contrary.

The reviewer states that it is CLEAR that the daycare lacks the necessary standard and values to provide a secure and nurturing environment, however, during the child’s attendance of the school, not a single security or safety incidence was reported, moreover, her messages below (See heading #8 below) to the staff states the opposite. However, as the school explained multiped times, the child will benefit better from ABA programs or other specialized Behavorial programs and since our priority is the child, not the tuition and not to please the parents, we have an obligation and duty to say it the way it is.

Our advice to Ezra’s parents: Please please please, instead of spending time on Yelp or online writing negative review, invest time in reading about the obvious signs of behavioral issues, and research to find a specialized program for your child that can help him meet his milestones. Please consult with a behavioral specialist as soon as possible for your child’s wellbeing. The children are a treasure we must protect and denying it will only make it worse for your child. Not seeking proper medical care for a child is a negligence reportable by law.

The above proves that the reviewers did not post their reviews to report on their child’s experience in Maha Montessori as their original 5 stars reviews spoke to that, rather their recently posted negative reviews are simply an ad hominin, personal attacks, on the person and character of the school director, Mr. Alali because she doesn’t waiver and doesn’t comprise when it comes to what is the best for the child.

Lastly, two of the reviewers alleged that their child was not never happy at Maha Montessori. We will let the readers judge for themselves if the below messages and photos are proof of unhappy children and unhappy school experience or they are in fact the opposite and that the reviewer simply is attacking the school because they failed to meet the basic standards of honesty and courtesy to the school and the teachers.